Houlte®

<div data-as="div" data-ui="Box" data-testid="text-block" data-text-block id="isPasted"><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal">Once your order has been placed, we are unable to modify it on the website.</div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal">You can cancel the wrong order and place a new order for the product you want before we process your order.&#xA0;</div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal">Or you can reach out to our Customer Experience Team as soon as possible to tell them that your order need to be modified.&#xA0;</div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal"><br></div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal">Please reach out to our Customer Experience Team at&#xA0;<span data-link><span data-annotation>service@houlte.com</span></span>, by phone at&#xA0;<strong data-mark="strong">+1(213)270-4973,&#xA0;</strong>or through the chat feature on our website.</div></div></div></div></div></div></div></div></div>

Once your order has been placed, we are unable to modify it on the website.You can cancel the wrong order and place a new order for the product you want before we process your order. Or you can reach out to our Customer Experience Team as soon as pos

Can I make any changes to my order? copy

Order Information

Can I make any changes to my order?

How can I cancel my order?

What if I cannot find my package?

How to track my package?

How long will it take you to process my order?

How long will it take to receive my package after I place the order?

When can I get my refund?

How to return?

Under what conditions can I receive a full refund and return the product?

Can customized products be returned?

Return & Refund

Can I change my shipping address?

How can I prepare for my delivery?

How much does shipping cost?

Can my shipping be expedited?

Can you hold my order if I'm not ready to accept delivery?

What should I do if my order arrives damaged?

Shipping & Delivery

How long does it take to produce custom pieces?

Can I request fabric swatches/ sample?

Customization

I have a high ceiling, probably 20ft, can I request extension rods or cords?

The ceilings in my house are sloped/vaulted... How do I install a light fixture?

Can I make any changes to my order? copyUpdated 5 months ago