Order Information

Can I make any changes to my order?

Once your order has been placed, we are unable to modify it on the website.You can cancel the wrong order and place a new order for the product you want before we process your order. Or you can reach out to our Customer Experience Team as soon as pos

How can I cancel my order?

Custom products are not eligible for cancellation, because custom products cannot be resold.For standard product, you can cancel for free within 24 hours after you place the order by replying to your order confirmation email. You can still cancel it

What if I cannot find my package?

In rare cases, you may not be able to find their products even though the tracking info from shipping agents, like FedEx or UPS, shows it as delivered. Do NOT worry! We are always here to help and we will make sure that you will receive the product t

How to track my package?

1. Within 1-2 working days after the order is successfully shipped, we will send your order tracking number to your registered email address by email.2. Please note that custom-made products require a production lead time of approximately 2 to 4 week

How long will it take you to process my order?

Normally,your order will be processed within 3-5 working days after placing it.Order processing time: Monday to Sunday (No holiday restrictions)

How long will it take to receive my package after I place the order?

The general delivery time is about 2 weeks.Most of the products are in stock and will be shipped to you immediately after we process your order. If the product you purchased is out of stock, we will send you an email notifying you of the specific shi