Houlte®

Find answers about Houlte orders, shipping, delivery, returns, refunds, warranty, furniture care, and product support. Our customer service team is here to help.

 Help Center | Returns, Shipping & Support - Houlte®

Can I make any changes to my order?

How can I cancel my order?

What if I cannot find my package?

How to track my package?

How long will it take you to process my order?

How long will it take to receive my package after I place the order?

Can I make any changes to my order? copy

Order Information

When can I get my refund?

How to return?

Under what conditions can I receive a full refund and return the product?

Can customized products be returned?

Return & Refund

Can I change my shipping address?

How can I prepare for my delivery?

How much does shipping cost?

Can my shipping be expedited?

Can you hold my order if I'm not ready to accept delivery?

What should I do if my order arrives damaged?

Shipping & Delivery

How long does it take to produce custom pieces?

Can I request fabric swatches/ sample?

Customization

I have a high ceiling, probably 20ft, can I request extension rods or cords?

The ceilings in my house are sloped/vaulted... How do I install a light fixture?

Do you offer design services?

Design Services

Can I use more than one promo code at a time?

How do I know when you have a promotion?

Promotions

What benefits can I get from Trade Program?

Can you take apply to send me samples before I make a purchase?

How do I get in touch if I have any questions?

How to Begin Your Collaboration?

Is there a minimum purchase quantity or minimum purchase amount requirement?

Trade Program

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Order Information

Return & Refund

Shipping & Delivery

Customization

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Promotions

Trade Program