We must receive returned products before we can issue any refund. If we did not receive the products back for any giving reason, like the customer refuses to send the product back or the customer refuses to accept the package resulting in the shippin

<div data-as="div" data-ui="Box" data-testid="text-block" data-text-block id="isPasted"><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal">We must receive returned products before we can issue any refund. If we did not receive the products back for any giving reason, like the customer refuses to send the product back or the customer refuses to accept the package resulting in the shipping agent destroying the package, we will not be able to issue any refund.</div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal"><br></div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal"><u data-mark="underline">Note: If you apply for a refund or return after placing the order for more than 24 hours, we will need to charge a 20% refund or return handling fee. You also need to pay for transportation costs.</u></div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-list-item="bullet" data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-ui="Text" data-list-prefix><br></div><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal"><u data-mark="underline">24 hours after placing the order, we have already processed your order. The goods are already packaged, ready to be sent to logistics, and even in transit. Cancelling your order and requesting a refund at this time will cause us some financial losses, so we need to charge a service fee.</u></div></div></div></div></div></div></div></div></div>

When can I get my refund?

We try to make it as easy as possible for you. Follow these 3 easy steps to return any portion of your order in accordance with our Return Policy.1. Reply to your order confirmation email and specify which items(include product name, SKU, or product

<div data-as="div" data-ui="Box" data-testid="text-block" data-text-block id="isPasted"><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal">We try to make it as easy as possible for you. Follow these 3 easy steps to return any portion of your order in accordance with our Return Policy.</div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal"><br></div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal">1. Reply to your order confirmation email and specify which items(include product name, SKU, or product website link) you want to return. Also, please include reasons for the return and indicate whether you prefer a refund or a replacement item.</div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal">The customer experience specialist will process your request. If you send the product to any other address, there will be no refund.</div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal"><br></div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal">2. If the return is not due to product quality issues, please make sure that they are in the original condition, unused, undamaged, and in their original package. ensure that all components of all items being returned are thoroughly sealed in their original packaging, including all original packaging material.</div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal"><br></div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal">3. Before shipping, please take pictures of the inside and outside of the packages as records to show that products are indeed in their original condition.</div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal"><br></div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal">Please refer to our <a href="https://houlte.com/pages/return-and-exchange-policy">R</a><span data-link><span data-annotation><a href="https://houlte.com/pages/return-and-exchange-policy">eturn &amp; Refund</a></span></span><span data-link><span data-annotation> policy</span></span> for detail</div></div></div></div></div></div></div></div></div>

How to return?

Within 30 days after receiving the orderIf there are any production defects, you can return any lighting equipment or related products for a 100% refund plus the freight you pay for the return.NOTE: If there is any manufacturer defect or shipping dam

<div data-as="div" data-ui="Box" data-testid="text-block" data-text-block id="isPasted"><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal"><strong data-mark="strong">Within 30 days after receiving the order</strong></div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal">If there are any production defects, you can return any lighting equipment or related products for a 100% refund plus the freight you pay for the return.</div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal"><br></div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal"><strong data-mark="strong">NOTE: If there is any manufacturer defect or shipping damage, please contact us within 48 hours and take photos and videos to show us the defect for us to verify.</strong></div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal"><br></div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal">If there is no production defect, you just want a different size or change your mind, you can still return it. You will be responsible for the freight. You need to pay the freight to ship it back to China and ensure that the product is sealed in its original packaging and is in a resale state. Once we receive the product and confirm that the product is in a new/unused state,&#xA0;we will deduct the freight we paid for this package from the refund.</div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal"><br></div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal"><u data-mark="underline">NOTE: After 30 days, we do not accept returns or refund requests for any reason, so please check your product within 30 days of receiving the package</u></div></div></div></div></div></div></div></div></div>

Under what conditions can I receive a full refund and return the product?

Custom products are not eligible for cancellation, because custom products cannot be resold.

<p>Custom products are not eligible for cancellation, because custom products cannot be resold.</p>

Can customized products be returned?

Send us an email and we will respond in ASAP.

For product inquires or help with placing orders.
Toll Free: +1(213)270-4973

Houlte®

Return & Refund

Can I make any changes to my order?

How can I cancel my order?