(1).png){kind=small}
When can I get my refund?Updated 6 months ago
We must receive returned products before we can issue any refund. If we did not receive the products back for any giving reason, like the customer refuses to send the product back or the customer refuses to accept the package resulting in the shipping agent destroying the package, we will not be able to issue any refund.
Note: If you apply for a refund or return after placing the order for more than 24 hours, we will need to charge a 20% refund or return handling fee. You also need to pay for transportation costs.
24 hours after placing the order, we have already processed your order. The goods are already packaged, ready to be sent to logistics, and even in transit. Cancelling your order and requesting a refund at this time will cause us some financial losses, so we need to charge a service fee.