Shipping & Delivery

Can I change my shipping address?

If you want to modify your shipping address, please contact our customer service as soon as possible. It is best to modify the address before shipment, as the later the address is modified, the greater the difficulty.If the package has already been d

How can I prepare for my delivery?

Please NOTE:Make sure there is a way for the delivery person to deliver to your home and ensure there is enough space to place your package.Please ensure that your address is correct, such as street number, house number, postal code, etc.For orders c

How much does shipping cost?

Normally, all order are shipped for free, but if you need expedited shipping, we will charge you an additional expedited feeThe expedited fee may vary depending on the size and weight of the package. Please contact customer service for detailsReach o

Can my shipping be expedited?

We usually inform you of the delivery time before shipment. If your order needs to be expedited, please contact us as soon as possible and let us know. We can set your order as an expedited order before shipment.Reach out to our Customer Experience T

Can you hold my order if I'm not ready to accept delivery?

We are able to hold your order prior to shipment upon request. However, once the package has been dispatched, it becomes significantly more difficult to intercept. Please note that any costs incurred for intercepting or redirecting a shipment after d

What should I do if my order arrives damaged?

We sincerely apologize that your order arrived damaged or defective.Is the item still in your possession? If so, please reach out to our Customer Experience Team with the following details:Would you like a refund or a replacement?Do you still have th