Houlte®

<div data-as="div" data-ui="Box" data-testid="text-block" data-text-block id="isPasted"><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal">We sincerely apologize that your order arrived damaged or defective.</div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal">Is the item still in your possession? If so, please reach out to our Customer Experience Team with the following details:</div></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-list-item="bullet" data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-ui="Text" data-list-prefix><br></div><div data-text><div data-ui="Text" data-testid="text-style--normal"><ul><li><div data-testid="text-style--normal">Would you like a refund or a replacement?</div></li></ul></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-list-item="bullet" data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><ul><li><div data-testid="text-style--normal">Do you still have the item along with its original packaging, in case the manufacturer needs it back?</div></li></ul></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-list-item="bullet" data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><ul><li><div data-testid="text-style--normal">If the manufacturer doesn&apos;t require the item to be returned, would you be able to dispose of or donate it if it&apos;s still in your possession?</div></li></ul></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-list-item="bullet" data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><ul><li><div data-testid="text-style--normal">Can you provide photos of the damaged item?</div></li></ul></div></div></div></div></div></div></div></div><div data-as="div" data-ui="Box" data-testid="text-block" data-text-block><div data-as="div" data-ui="Box" data-testid="text-block__wrapper"><div data-as="div" data-ui="Flex" data-text-block-inner><div data-as="div" data-ui="Box"><div data-read-only="false" data-testid="text-block__text"><div data-as="div" data-ui="Flex"><div data-text><div data-ui="Text" data-testid="text-style--normal"><div data-testid="text-style--normal">Your prompt response will help us resolve this issue quickly.</div></div></div></div></div></div></div></div></div>

We sincerely apologize that your order arrived damaged or defective.Is the item still in your possession? If so, please reach out to our Customer Experience Team with the following details:Would you like a refund or a replacement?Do you still have th

What should I do if my order arrives damaged?

Shipping & Delivery

Can I make any changes to my order?

How can I cancel my order?

What if I cannot find my package?

How to track my package?

How long will it take you to process my order?

How long will it take to receive my package after I place the order?

Can I make any changes to my order? copy

Order Information

When can I get my refund?

How to return?

Under what conditions can I receive a full refund and return the product?

Can customized products be returned?

Return & Refund

Can I change my shipping address?

How can I prepare for my delivery?

How much does shipping cost?

Can my shipping be expedited?

Can you hold my order if I'm not ready to accept delivery?

How long does it take to produce custom pieces?

Can I request fabric swatches/ sample?

Customization

I have a high ceiling, probably 20ft, can I request extension rods or cords?

The ceilings in my house are sloped/vaulted... How do I install a light fixture?

What should I do if my order arrives damaged?Updated 6 months ago